This section explains what to expect when you first deal with us and how we will action your order. Our specialist team are on hand to answer any further questions you may have.
How does it work?
Firstly, you need to register with us and follow the steps regarding documentation in line with HM Customs & Excise money laundering regulations (MLR).
When we have received the documents, your application will be swiftly processed. Once approved, you will be sent a unique customer reference number.
What happens next?
This is entirely up to you. As a registered customer of Capital Currencies Ltd, you now have access to the best rates of exchange for foreign currencies. You can telephone one of our specialist team members as often as you like to obtain a foreign exchange rate. Alternatively, let us know what exchange rate you are hoping for and we can either call or email you to keep you up to date. It's all part of our customer service.
When we have bought your currency for you, we will send you a contract note, which sets out all the details of the transaction.
How do I pay for the currency purchased, and how and when do I receive my currency?
You can pay by cheque*, BACS, CHAPS or telegraphic transfer.
Firstly, you need to pay for your currency by transferring the necessary funds into a holding account, which is held with a top-tier bank in the UK.
On receipt of your funds, we will transfer your currency into an account nominated by yourself on the maturity date specified on the contract note.
Note that we do not charge you extra for transfer fees and there are no hidden extras**.
Please note: Capital Currencies does not accept payment by credit card or cash. We do not deal in cash or travellers cheques.
* If paying by cheque, remember that we need to receive cleared funds. We therefore recommend that payment is made 5 working days in advance to avoid any unnecessary delays.
** Some banks may charge you for receiving your funds when we send them your currency. We do not charge a fee for the first transfer for each currency, but if you want your currency to be paid in instalments we are obliged to charge you the transfer fee for each subsequent payment after the first one, at cost.